AI-First CultureAutomating Front-Office Processes for a Leading ICT Provider
Netsmartz streamlined NTT Communications' front-office processes, reducing quote-to-cash lead times and providing real-time revenue visibility, optimizing order processing and establishing seamless data flow to improve overall operational performance.
Talk to a Netsmartz ExpertDeliverables
Front-Office Process Automation
Real-Time Revenue Reporting
Informatica–Salesforce Integration
Apex Logic for Revenue Calculation
Dashboards and Scheduled Reporting
Client Overview
NTT Communications is a leading global provider of information and communications technology (ICT) solutions and part of the NTT Group, a top 100-ranked corporation in the Fortune Global 500. They provide a wide range of innovative global ICT solutions, including cloud, network, and security services, helping customers work quickly, strengthen their competitiveness, enter new markets, and develop new businesses.
Business Challenges
Long Quote-to-Cash Lead Times
Front-office processes at NTT Communications' Americas affiliate involved manual and duplicate data entry and swivel-chair processes, extending quote-to-cash lead times.
Lack of Real-Time Revenue Visibility
Accurate, automated reporting was missing, leaving NTT without real-time visibility into its revenue cycle.
Manual, Error-Prone Reporting
Crucial reports like Accrued and Incremental revenue were generated through erroneous and time-consuming manual efforts.
Disconnected Legacy Systems and Salesforce
There was no automated and accurate data flow between NTT Communications' legacy systems and NTT America's Salesforce instance.
Our Solutions
Netsmartz executed the project through a comprehensive approach, working closely with the NTT Communications Americas affiliate to streamline operations and enable data-driven decisions.
Streamlining Front-Office Processes
Netsmartz collaborated with NTT Communications' Americas affiliate to automate front-office processes, reducing quote-to-cash lead times. By eliminating manual and duplicate data entry and swivel-chair processes, the project enhanced operational efficiency.
Real-Time Visibility and Accurate Reporting
Accurate and automated reporting was implemented to provide NTT with real-time visibility into its revenue cycle. With minimal manual intervention, Netsmartz generated crucial reports like Accrued and Incremental revenue, replacing erroneous and time-consuming manual efforts.
Seamless Integration and Data Flow
The project established automated and accurate data flow between NTT Communications' legacy systems and NTT America's Salesforce instance. Integrating Informatica with Salesforce facilitated data sourcing, while ETLs implemented in Informatica validated and transformed data in the required format.
Results & Achievements
50%
Increase in performance
60%
Streamlined process
30%
Decrease in bounce rate
Tech Stack Used
CRM
- Salesforce
Integration
- Informatica
Data Processing
- ETL (data validation and transformation)
Business Logic
- Apex (Salesforce)
Key Takeaway
By integrating Informatica with Salesforce, implementing complex Apex logic for revenue calculation, and automating report generation, Netsmartz helped NTT Communications' Americas affiliate cut quote-to-cash lead times, eliminate manual and duplicate data entry, and gain real-time visibility into its revenue cycle, delivering a 50% increase in performance, 60% more streamlined processes, and a 30% decrease in bounce rate.
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