AI-First CultureB2B Experience Cloud Portal Revival & Salesforce Integration — ATW
Netsmartz revived ATW's broken B2B Experience Cloud portal without any vendor documentation — resolving critical bugs, automating ordering, and integrating Tekstop with Salesforce for a stable, efficient client experience.
Industry
Manufacturing / Premium Equipment
Location
USA
Deliverables
Salesforce B2B Experience Cloud
Lightning Web Components
Salesforce Omni-channel Package
New ordering system with bulk/mass ordering
Favourite orders feature
Order configuration from scratch
Client Overview
ATW is a multi-decade USA-based manufacturer of premium equipment founded in 1982. Their B2B Experience Cloud portal had been built by a previous vendor but was not in use due to critical bugs, technical issues, and inadequate documentation.
Business Challenges
Non-functional B2B portal
Existing B2B portal built by prior vendor was non-functional and unused.
Critical bugs & instability
Critical bugs and technical issues caused instability and ongoing client frustration.
Zero documentation
No documentation or technical knowledge transfer from previous implementation forced Netsmartz to reverse-engineer the system from scratch.
Manual ordering
Manual ordering processes with no automation or bulk-ordering capability.
Our Solutions
Phase 1 — Technical Audit & Bug Fix
Deep-dive into the undocumented codebase, resolved all critical bugs, and stabilised the portal.
Phase 2 — Feature Build & Automation
Built a new ordering system, bulk/mass ordering, favourite-orders feature and Tekstop integration with Salesforce.
Phase 3 — Deploy & Optimise
Gearset-controlled sandbox-to-production deployments, Omni-channel implementation, and client handover.
Results & Achievements
All
critical bugs resolved
Automated
ordering system at scale
Bulk
and mass ordering enabled
Unified
Tekstop + Salesforce data
Tech Stack Used
Salesforce
- B2B Experience Cloud
- B2B Commerce Cloud
- Omni-channel
- Lightning Web Components
Integrations
- Tekstop
DevOps
- Gearset (sandbox-to-production deployments)
“The team at Netsmartz provided outstanding support in helping us launch our store online. They've been extremely flexible in the process, and I highly recommend their expertise and services.”
— ATW Team
Key Takeaway
Working without vendor documentation, Netsmartz audited the entire codebase, fixed every critical bug, and re-engineered ATW's B2B Experience Cloud portal with bulk ordering, favourite orders, Tekstop integration and Gearset-controlled deployments — turning an unused platform into the team's most efficient client channel.
Let's Discuss Your Growth Strategy
Let's discuss how we can help you accelerate growth, improve efficiency, and drive real business outcomes.