AI-First CultureServiceNow HRSD
HR Service Delivery
Pioneering a New Era in Employee Empowerment. Deliver consumer-grade HR experiences with AI-powered self-service, journeys and global consistency.
Overview
Pioneering a New Era in Employee Empowerment
Standardize, personalize and scale HR services across the entire employee lifecycle.
Unified Employee Experience Hub
Empower your workforce with a centralized platform for seamless access, navigation, and engagement with HR processes.
Personalized Employee Journeys
Equip managers with AI-powered tools for personalized training recommendations, surveys, and feedback.
Extend HR Services Globally with Precision
Entrust your workforce to manage HR requests, complete tasks, seek assistance, and interact with a virtual agent on the go.
Overcoming HR Disparities
HR Service Delivery (HRSD) standardizes processes, promoting best practices and ensuring consistent application of HR policies.
Streamline processes
Streamline processes for maximum efficiency.
Create service resilience
Foster service resilience and reliability.
Reduce IT waste
Minimize unnecessary IT resource consumption.
Capabilities
HRSD Capabilities for Modern Workforces
Employee Center
Single portal for all employee services and requests.
Virtual Agent
AI chatbot for instant employee answers 24/7.
Employee Journeys
Guide onboarding, role changes and offboarding.
Case & Knowledge Management
Track HR cases and surface knowledge fast.
Learning Posts
Personalized training within the flow of work.
Lifecycle Events
Standardized workflows for major HR moments.
Manager Hub
Empower managers with insights and quick actions.
Now Assist for HR
Generative AI to draft and summarize HR content.
Employee Wellbeing
Surveys and feedback to measure sentiment.
Why Choose Us
Elevate Workforce Efficiency with ServiceSmartz
Embrace the evolution of your employee value proposition with ServiceNow’s HR Service Delivery (HRSD) solution. Get a comprehensive and effortlessly streamlined experience that not only enhances well-being but also fuels the daily productivity required for sustained success.
- Consumer-grade employee experience
- AI-powered HR self-service
- Standardized global policies
- Faster onboarding & lifecycle events
Let's Discuss Your Growth Strategy
Let's discuss how we can help you accelerate growth, improve efficiency, and drive real business outcomes.