AI-First CultureFor Growth-Mode North American MSP's
Win the Microsoft deals
you're currently turning down.
Netsmartz is your invisible Microsoft delivery engine — 100+ certified engineers, 24/7 offshore operations, fully white-labeled under your brand. We handle the complex Microsoft work. You take the credit, keep the client, grow the margin.
Book a 20-minute call
Tell us what Microsoft work you're turning away. We'll tell you exactly how we'd deliver it.
Sound familiar?
You're hitting walls that
headcount alone won't fix.
The Microsoft skills gap is real. The demand for Azure, Copilot, Defender, and Intune is accelerating faster than any MSP can hire for it. Here's what we hear every week.
Losing enterprise bids to larger MSSPs
You have the client relationship. You have the service. But when they ask "can your team handle a 500-seat Azure migration?" — that pause is costing you the deal.
Can't justify a $150K+ Azure engineer hire
Fully-loaded, a North American Azure L3 hire costs $185K–$250K in year one. For unpredictable project volume, the math never quite works — so the capability never arrives.
Copilot & Defender demand with no delivery depth
Clients are asking for Copilot deployments and Defender XDR. Your team knows enough to sell it. Not always enough to deliver it without risk. That gap is growing.
After-hours Microsoft escalations falling through
Azure outages don't respect business hours. Defender alerts don't wait until Monday. Your clients expect 24/7 response. Your team can't sustain it indefinitely.
What we deliver
Everything Microsoft.
Nothing else.
We specialise exclusively in the Microsoft stack. Every engineer, every certification, every process — built around one ecosystem so you can go deeper than any generalist partner.
24/7 Managed Cloud Operations
- Continuous monitoring of Azure, M365, and Intune environment health and availability
- Alert triage, escalation, and remediation under your SLA thresholds
- Defender operational health checks — deployment, licensing, and signal coverage (threat detection & response handled by our dedicated MDR service)
- RMM-integrated with your existing PSA (ConnectWise, Autotask, HaloPSA)
- Fully white-labeled — clients interact with your brand at every touchpoint
Dedicated Service Desk
- Tier 1 and Tier 2 Microsoft-focused support
- First-call resolution optimised — not just ticket-logging
- Custom scripts, SOPs, and tone-of-voice aligned to your brand
- Ticket handling via your PSA — fully white-labeled, clients interact only with your brand
Dedicated Delivery Pod
- Dedicated engineers per client or per tier (never shared across MSPs)
- Escalation handling, project delivery, and ongoing managed support
- Deep familiarity with your specific client environments and SLAs
- Flexible team size — scale up when you win, scale down when projects close
Microsoft 365 & Exchange
- Admin, migrations, licensing management
- Teams governance & compliance
- Security hardening & policy configuration
- Exchange Online & hybrid deployments
Azure Cloud
- Architecture design & cloud migrations
- Azure Virtual Desktop (AVD) deployment
- IaaS/PaaS management & cost optimisation
- Azure infrastructure monitoring
Microsoft Intune & Endpoint
- MDM/MAM full rollout & configuration
- Windows Autopilot deployment
- Apple Business Manager integration
- Compliance policy management
Microsoft Defender & Sentinel
- Defender for Business / Endpoint setup
- Defender XDR architecture & deployment
- Sentinel SIEM setup, tuning & monitoring
- 24/7 threat detection & response
Microsoft Copilot
- Readiness assessments & tenant audits
- Deployment, governance & data security
- User adoption programs
- Purview sensitivity label configuration
Entra ID & Identity
- SSO, Conditional Access & MFA
- Privileged Identity Management (PIM)
- Entra ID Governance & access reviews
- Zero Trust identity architecture
All services delivered white-labeled under your brand. Your clients see your name, your SLAs, your team — we are invisible by design.
Netsmartz Academy
Talent is never the bottleneck. Here's why
Most offshore Microsoft partners are constrained by one thing: finding and retaining certified engineers fast enough. We solved that problem at the source.
The Netsmartz Academy trains and deploys 200+ Microsoft Azure certified engineers every month — placed with organizations worldwide and across our own internal delivery teams. Every engineer you work with through our white-label model is Academy-trained, Microsoft-certified, and deployment-ready from day one.
200+
Azure Certified Engineers
Deployed Monthly
0
Talent Delays
For MSP Partners
Not just Training. Talent that Industry can deploy.
Netsmartz Academy doesn't just teach — it certifies, mentors, and deploys. Built on 26+ years of IT services experience, every program is designed around one outcome: producing professionals who are certified, job-ready, and trusted by the industry from day one.
The model
How the partnership works.
Four steps. No long-term commitments. No headcount risk. No surprises.
Onboard in 48 hours
We integrate into your PSA — ConnectWise, Autotask, HaloPSA. Sign an NDA, align on SLAs, and we are live. Your clients never know we are there.
We deliver, invisibly
Our engineers work as your team. Every client-facing touchpoint carries your brand. Escalations, tickets, projects — all white-labeled, all yours.
Scale on demand
Win a new 500-seat enterprise client? Add capacity that week. Project wraps up? Wind it down. No notice periods, no severance, no risk on your side.
You bill, you keep the margin
You set the client price. We charge our partner rate. The spread — typically 50–70% gross margin — is entirely yours, every month.
Partner tiers
Simple, transparent pricing.
Pick the tier that fits your current pipeline. Upgrade anytime. No long-term contracts required.
- ✓M365 helpdesk L1/L2 + admin
- ✓Basic Intune device management
- ✓Business hours coverage
- ✓10 tickets / month included
- ✓PSA integration
- ✓White-label branding throughout
- ✓Full M365 + Azure management
- ✓Defender, Intune MDM/MAM, Entra ID
- ✓24/7 escalation coverage
- ✓Dedicated Microsoft engineer
- ✓25 tickets + 2 projects / month
- ✓Monthly performance reporting
- ✓Copilot deployments + Azure migrations
- ✓Sentinel, Defender XDR, vCISO advisory
- ✓POD team (3–5 dedicated engineers)
- ✓Unlimited tickets + projects
- ✓Quarterly Business Reviews
- ✓Priority Microsoft escalation paths
What MSP partners say
We let our partners
tell the story.
We were able to quote on and close projects we would have missed out on entirely before partnering with Netsmartz. The Microsoft depth they bring is something we could not have built in-house at this speed.
I can now go to companies with 1,000 users and say I can take over your entire IT environment. That was not possible before. Netsmartz made that sentence true.
Their engineers work as part of our native team, diligently fulfilling our SLAs. They have taken significant operational stress off our plate and our clients have noticed the improvement in response quality.
Why Netsmartz
Not a generalist.
Not a body shop.
| In-house hire | Generalist partner | Netsmartz | |
|---|---|---|---|
| Microsoft specialisation | Sometimes | One tab on their site | 100% focused |
| Setup time | 3–6 months | 2–4 weeks | 48 hours |
| 24/7 coverage | Very expensive | Varies | Included |
| Tier 1 CSP status | N/A | Rarely | Yes |
| Scale on demand | No | Limited | Yes |
| Your brand on delivery | Yes | Sometimes | Always |
| Year 1 cost | $185K–$250K | $3K–8K/mo | $3K–25K/mo |
Let's talk
20 minutes.
No pitch deck.
Just honesty.
Tell us what Microsoft work you're turning away. We'll tell you exactly how we'd deliver it — and whether we're the right fit for where you're headed.
Or reach us directly:
Start the conversation
We respond within one business day.
Your information is kept confidential and never shared. NDA available on request.