Giving the product demonstration to the customer based on customer requirements and training purpose after onboarding.
Maintain relationships with customers in order to facilitate open communications, understand customer perspectives, and monitor customer satisfaction.
Provide escalation support to the customers with help of user guidance, help in onboarding and product training. Use all available resources to resolve these issues as efficiently as possible.
Proving customer support through different channels like chat, email and over the phone support. Managing timely responses and call backs on high priority. Achieve and maintain to a performance standard, including but not limited to; average handle times, call quality, customer satisfaction
Creating the tickets in the system and using CRM for customer details for diagnosing the customer problem and analyzing his support history for better understanding.
Maintaining all customers information in the CRM system and working on the tickets efficiently.
Doing the account management and understanding if there is any Dissatisfaction from customer end.
Using Excel Functions, Table, PivotTable, Data Tools, Lookup, Sort and Filter, workbooks &worksheets data.
Curate relationships customers/partners and support them when necessary to help grow and develop those accounts by building and promoting strong, long-lasting customer relationships.
Follow-ups with the Customers for monthly billing in case of delay in payments etc.
Willingness to execution and ability to play dual role for Support department for customer support and supporting post sales activity like follow-ups with customers for payments and other stuff.
Job Title: Customer Success Executive
Total Openings: 1
Experience: 2-4 years
Skill Set: Very good communication skills, good knowledge of excel.
Candidate will work in PHP/MySQL/Magento. Job responsibilities include laying out the architecture / base for Magento based websites, full lifecycle application development including analysis, design and coding.
Candidate will be required to create and maintain technical documentation. Candidate will work in a team environment, as well as independently. He is also required to adhere to coding standards and other development processes (using tools like Jira, SVN etc).
The candidate should be able to work without supervision to complete project task and must possess initiative to address issues and opportunities.
Candidate would be required to lead and guide the junior/mid-level developers over their implementations, integrate their works and maintain integrity of application and its architecture
Candidate would be required to participate in client calls, gather requirements to be led by him and members working under him, prepare WBS (work breakdown structure), provide estimates and cover deliveries of assigned modules.
Job Title: Magento Developer
Total Openings: 10
Experience: 2-10 years
Skill Set: Good knowledge of PHP and MySQL, Magento 1.x (must have) and Magento 2.x exposure (good to have), Good knowledge of OOPs