CareSmartz360 integrated different processes and functions into one seamlessly functioning application and thus increasing efficiencies and maximizing revenue for a leading home care company and franchisor.
Our client is an active franchisor and a leader in home care and assisted living services. Since 1996, they have grown to include over 125 franchisees within North America that have helped families with non-medical in-home care and assisted living referral services. Recently, they have been expanding their services to include skilled home healthcare in many locations.
Manual processes and data duplication due to disparate multiple systems were compromising the client’s ability to manage operations and franchises while simultaneously focusing on business growth.Some of the issues our client faced include: Operational Efficiency
Since the client needed to simplify operations, Netsmartz looked to its proprietary software, CareSmartz360, to be able to handle the client’s challenges. In addition, the back office software interfaces with the CareSmartz360 mobile app, which would allow for easy scheduling, tracking and monitoring of caregivers off-site.
After gathering their requirements and understanding the business processes, a solution was developed. CareSmartz360, a cloud-based, HIPAA compliant application, was configured to manage both the operations and franchisees with one single application. Bringing the processes into one application eliminated the time consuming data duplication and redundancy. Role-based logins, with corresponding views, were created to enable the individual users to manage their respective functions. Reporting was taken to a whole new level – users could now generate automated custom reports, including Franchise Management, Client Intake, Scheduling, Payroll, Billing, HR, Marketing and Support.
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