Get a service desk that functions as an extension of your company

An efficiently functioning service desk is your first line of defence against wasteful downtime. It can enhance the quality of products, help to retain customers profitably and create a productive enterprise resource structure. A comprehensive service desk is not an easy task to put in place given the layers of complexity that are part of such an operation. At Netsmartz our team has a long and successful track record of designing, implementing, managing and maintaining service desks. Our service desk offering will typically function as an extension of your company and contribute to its performance and success.

How does our Remote Monitoring benefit you?

  • Remote Monitoring and Management (RMM) services for your IT components including systems, applications, routers, switches, hubs, and storage devices
  • Threshold monitoring and reporting
  • Patch assessment, vulnerability scanning, and security reporting in line with audit requirements for privacy regulations
  • Management on a proactive basis for day-to-day maintenance tasks
  • 24x7x365 monitoring and support using ITIL-based best practices and processes
  • Comprehensive support and service plan customized for your requirements with periodic services review
  • Expert team of Help Desk Institute Certified Engineers with over 9 years of experience
  • A team of trained professionals for support that work as an extension to your internal IT organizations
  • We operate in overnight and light staffing hours to avoid, find and fix system failures 24×7 assistance for business users
  • Highly lowered risk of data loss, virus attacks and security breaches

Related Projects